Política de reembolso

1. Purpose and Scope

This policy explains returns, statutory withdrawal, refunds, and product concerns for purchases from randbimportu.shop. For assistance, email info@randbimportu.shop. It applies to physical goods purchased through our online store. Consumer rights under applicable Spanish and European Union law remain unaffected by the additional return service described here.

2. Our 30-Day Voluntary Return Service

You may request a voluntary return within 30 calendar days after delivery of an eligible product. For this additional service, goods should be unused, unwashed, unaltered, and complete with their supplied accessories and tags. Please retain the original packaging where reasonably possible. An order confirmation or other reliable proof of purchase helps us identify the transaction.

The additional service is intended for goods that are unsuitable or no longer wanted. Conditions governing this voluntary service do not restrict statutory withdrawal or remedies for non-conforming goods. A product that fails after the voluntary return window may still be covered by legal guarantee rights.

3. Statutory Withdrawal

Consumers generally have 14 calendar days after receiving goods to withdraw from an online purchase without giving a reason, subject to lawful exceptions. For one order delivered in separate goods or lots, the relevant period generally begins upon receipt of the last good or lot. You may notify us before delivery as well. Email a clear decision to withdraw to info@randbimportu.shop; no special wording or prior approval is required. Missing or inadequate mandatory withdrawal information may extend the statutory period as provided by law.

Send goods back within 14 calendar days after notifying us of statutory withdrawal. Contact us promptly for the correct return destination. Our administrative instructions do not make an otherwise timely withdrawal conditional on authorisation or postpone your rights.

4. Handling During Statutory Withdrawal

You may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning. Statutory withdrawal is not automatically refused because packaging was opened. Any lawful deduction for diminished value must relate to handling beyond what was necessary, rather than a fixed restocking charge. We will explain any proposed deduction and the basis for it.

5. How to Request a Return

Email info@randbimportu.shop with your order number, the item you wish to return, and whether you are exercising statutory withdrawal or requesting the additional voluntary return service. A reason is optional for withdrawal and ordinary change-of-mind returns. For a product fault or incorrect item, a short description helps us identify the appropriate remedy.

We will provide return routing instructions and the appropriate destination. Do not assume that an address on the outgoing parcel is a returns facility. If a destination is outside Spain, we will explain this before you arrange shipment. We will not use routing delays to defeat a timely consumer request.

6. Return Shipping Costs

For ordinary change-of-mind returns, customers bear direct return transport costs only where these were properly disclosed before purchase. We do not retrospectively transfer undisclosed return costs to customers. For goods that cannot normally be returned by post, a reasonable cost estimate must be provided before purchase if the customer is to bear that cost; otherwise we bear it where required by law.

Where goods are defective, damaged in transit, incorrect, or otherwise non-conforming, we cover necessary and reasonable return or collection costs associated with the applicable remedy. Contact us before paying for specialist transport so we can arrange an appropriate method. Free outbound standard shipping does not mean that all change-of-mind returns have free return transport.

7. Packaging and Proof of Return

Package returned goods securely to prevent avoidable transit damage. Include enough order information to identify the return, but do not include full card details. A tracked service and proof of dispatch are recommended. Keep your receipt and tracking information until the return has been resolved. If returning an item safely requires special handling, let us know so we can discuss a suitable method.

8. Exceptions

Lawful withdrawal exceptions may apply to goods made to a customer's specifications or clearly personalised; goods liable to deteriorate or expire rapidly; and sealed goods unsuitable for return for genuine health-protection or hygiene reasons after their seal has been broken. Opening ordinary packaging does not itself create a hygiene exception. Any relevant exception will be explained for the product before purchase.

Our voluntary service excludes clearly personalised goods, rapidly perishable goods, and genuine hygiene-sensitive sealed goods once unsealed. These exclusions do not remove rights relating to defects or misdescription. Sale items are not automatically excluded from statutory withdrawal or legal guarantees. No blanket final-sale label overrides mandatory consumer law.

9. Damaged, Incorrect, or Incomplete Orders

Inspect your delivery when reasonably possible. If it appears damaged, incorrect, or incomplete, contact info@randbimportu.shop and describe the issue. Photographs of the item, packaging, and shipping label may help, but they are not an absolute condition for a legal claim where other evidence is available. Retain affected goods until we explain the next step. There is no 24-hour reporting rule that extinguishes statutory rights.

10. Legal Guarantees

New physical goods sold to consumers in Spain are generally subject to a three-year statutory conformity guarantee from delivery. Applicable legal presumptions and evidence rules remain intact. Depending on the circumstances, remedies include repair or replacement and, where legally available, a price reduction or termination with a refund. Necessary remedies for non-conformity are provided without charge. We do not require you to rely solely on a manufacturer's warranty or treat ordinary wear or misuse as a manufacturing defect.

11. Refund Amount and Method

For a valid full statutory withdrawal, refundable sums include the purchase payment and any standard outbound delivery charge actually paid. Because our standard shipping is free, no fictional outbound shipping cost is deducted. An optional upgraded delivery cost, if offered and expressly selected, is handled under applicable law. We do not charge a restocking fee.

Refunds are made to the original payment method unless you expressly agree to another method that does not create a cost for you. Store credit is optional and is not imposed in place of a legally due monetary refund. Partial returns are refunded at the amount actually paid for the returned goods, with any fair and previously disclosed allocation of a bundle discount explained.

12. Refund Timing

For statutory withdrawal, reimbursement is due without undue delay and within 14 calendar days after we receive your withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the goods or receive evidence that they have been sent back, whichever occurs first, unless we offered collection. Internal approval procedures do not restart the legal deadline.

Our service target for voluntary returns is to initiate the refund within seven calendar days after receipt and confirmation of eligibility. We will explain a disputed condition promptly. Your bank or payment provider may take additional time to display funds; we do not guarantee an external provider's posting time. Other statutory refund obligations take priority where they require faster action.

13. Exchanges and Cancellation Before Dispatch

Contact us promptly if you need another product option or wish to cancel before dispatch. We will try to stop fulfilment or arrange an exchange when practical. If dispatch cannot be stopped, statutory withdrawal and applicable return rights remain available. An exchange is subject to availability; we will not send a substitute without your agreement.

14. Missing Refunds and Contact

If an expected refund has not appeared, check the original payment account and contact us with your order number. We can confirm initiation and provide available transaction information. You may also contact your payment provider using that reference.