Política de envío

1. Overview

This policy explains processing, shipping, tracking, and delivery for orders from randbimportu.shop. Our store serves customers in Spain at https://randbimportu.shop. Contact info@randbimportu.shop for delivery questions. This policy should be read alongside our Terms of Service and Return and Refund Policy.

2. Free Standard Shipping on All Orders

All orders accepted by our store receive free standard shipping. There is no minimum order value and no standard shipping fee based on order quantity or purchase price. The free shipping commitment concerns outbound standard delivery. Change-of-mind return transport is explained separately in our Return and Refund Policy.

We do not introduce a standard shipping surcharge after accepting an order. Any optional service such as an express upgrade, if offered, must have a clear price and require your express selection before purchase. The absence of an upgrade at checkout means that it is not available for that order.

3. Estimated Delivery: 15–20 Calendar Days

Our estimated total delivery period is 15–20 calendar days from the date the order is placed. This estimate includes the usual processing period of 1–2 business days. Processing is not added on top of the 15–20-day estimate. Calendar days include weekends and public holidays, although processing and carrier activities may take place primarily on business days.

The estimate is not a guaranteed arrival date. If a specific delivery date is essential, contact us before ordering; it becomes a contractual commitment only where expressly agreed. Any product-specific timing that differs from the standard estimate must be clearly disclosed before purchase and expressly agreed where necessary.

4. Processing

Processing includes checking order details, confirming payment, and preparing goods for dispatch. Usual processing is 1–2 business days, excluding weekends and relevant public holidays. A payment or address issue may require clarification. We will contact you if further information is necessary and will not request passwords or full card credentials by email.

Creating a shipping label does not necessarily mean a carrier has received the parcel. Dispatch and tracking updates reflect the information available from fulfilment systems. If processing is materially delayed, we will explain the situation rather than silently changing the expected delivery period.

5. Delivery Coverage

Available destinations are those clearly accepted through the checkout for the goods being purchased. Any location restrictions must be disclosed before you submit an order. Deliveries to the Canary Islands, Ceuta, Melilla, the Balearic Islands, or remote locations may involve different routing or administrative requirements; availability and any material timing differences must be explained before purchase.

If we accept an order to a destination, the free standard shipping commitment applies. We will not retrospectively use a location limitation to impose a standard shipping fee. If a genuinely unserviceable address is accepted in error, we will contact you to agree a solution or provide an appropriate cancellation and refund.

6. Tracking

When an order is dispatched and tracking is available, we provide tracking information using the contact details supplied with the order. Tracking can take time to show its first carrier scan and may update intermittently between transport stages. Separate parcels may have separate tracking references. If you cannot locate a tracking message, check your email folders and contact info@randbimportu.shop with your order number.

7. Separate Parcels and Substitutions

Goods may arrive in more than one parcel where fulfilment arrangements require it. Separate parcels do not create extra standard shipping charges. We will provide the information available for each shipment. We will not replace an ordered product with a materially different item without your agreement. If part of an order is unavailable, we will explain the available options and any resulting refund.

8. Delivery Address and Changes

Review the recipient name, street, building or unit details, municipality, province where relevant, postal code, and contact details before submitting checkout. Email us immediately if information needs correction. Changes are easier before dispatch but are not guaranteed once carrier routing has begun.

If an incorrect customer-provided address causes a failed delivery, reasonable additional redelivery costs may be payable where legally permitted and explained before you agree to redelivery. No automatic penalty is imposed. We bear costs caused by our addressing or fulfilment error. A failed delivery does not extinguish statutory withdrawal rights or permit unlawful deductions from a refund.

9. Missed Delivery and Collection

A carrier may request a signature, arrange another attempt, or hold goods for collection depending on its service. Follow legitimate carrier instructions and contact us if assistance is needed. If a parcel is returned after an unsuccessful attempt, we will discuss redelivery or an applicable cancellation and refund. We do not assume that silence or refusal of a parcel is a clear withdrawal notice; emailing your decision helps avoid uncertainty.

10. Taxes and Customs

Applicable consumer taxes and any known additional mandatory charges must be disclosed before purchase. If cross-border fulfilment or a special tax territory creates possible import or clearance costs, the arrangement must be explained before ordering. Where a cost cannot reasonably be calculated, its potential existence must be disclosed as required by law. We do not use a general customs clause to shift undisclosed mandatory charges to you after purchase.

11. Delays

Peak shopping periods, severe weather, carrier disruption, public holidays, customs checks, and unexpected operational problems can affect delivery. We will provide available information and assist with a delayed shipment. These events do not automatically suspend all consumer remedies or create an unlimited extension.

If an order has not arrived within the estimated period, email info@randbimportu.shop so we can investigate. Where delivery is not completed within the agreed time, applicable law may permit you to set an appropriate additional period and terminate if it is not met, or terminate immediately in relevant circumstances, such as an agreed essential date. Any payment due following lawful termination is refunded without undue delay.

12. Lost or Apparently Delivered Parcels

If tracking stops or a parcel is marked delivered but cannot be located, check with household members, the designated recipient, and any legitimate agreed delivery point, then contact us. We will investigate with the carrier and consider available delivery evidence. A tracking label alone does not automatically defeat a non-delivery claim. You are not required to resolve our contractual obligations solely with our chosen carrier.

Goods generally remain at our risk until physically received by you or your designated recipient. A lawful exception may apply if you independently commission a carrier that we did not offer. We will provide an appropriate solution for established loss or non-delivery in accordance with the contract and consumer law.

13. Damage and Returns

If goods arrive damaged, photograph the packaging and item where practical and contact us. A photograph helps an investigation but is not the only admissible evidence. Do not continue using a potentially unsafe item. No short reporting deadline in this policy removes statutory rights.

Our Return and Refund Policy explains the 30-day voluntary service, statutory withdrawal, defective goods, return costs, and refund timing. Standard shipping is free, so we do not deduct an invented outbound shipping charge from a refund.

14. Contact

For tracking, address corrections, delays, or delivery concerns, contact info@randbimportu.shop. Include your order number and relevant details without sending unnecessary sensitive information.